| Time | Page Loaded | Participant Said | Usability Issue | ||||
| 16:16:14 | order_take_out.php | maybe I need to login / Go back | wrongly assumes has to login | ||||
| 16:16:27 | index.php | back to the index page and starts again | |||||
| 16:16:34 | breakfast.php | sort of want to go from here | wants to order from the menu but there is no way to do so | ||||
| 16:17:10 | order_take_out.php | back to order page | |||||
| 16:17:18 | login_register.php | ||||||
| 16:17:45 | payment.php | ||||||
| 16:17:57 | order_take_out.php | do I have to sign in again? Choose store is too far away from login | Confused. Too much choice | ||||
| 16:18:32 | branch.php | ||||||
| 16:18:42 | breakfast_take_out.php | ||||||
| 16:19:08 | basket_page.php | ||||||
| 16:19:27 | login_register.php | ||||||
| 16:19:56 | payment.php | These look a different. Don't see any icons that I would normally see | refering to the credit card start and expiry date. No credit card logos | ||||
| 16:20:39 | review.php |
| Time | Page Loaded | Participant Said | Usability Issue | ||||
| 17:24:14 | order_take_out.php | ||||||
| 17:24:23 | branch.php | ||||||
| 17:24:40 | breakfast_take_out.php | ||||||
| 17:25:32 | basket_page.php | Not keen on that font on a button | may find the font not to his liking, but it is still readable | ||||
| 17:26:04 | login_register.php | ||||||
| 17:26:20 | payment.php | ||||||
| 17:26:39 | review.php | ||||||
| 17:27:16 | review.php |
| Time | Page Loaded | Participant Said | Usability Issue | ||||
| 17:46:13 | breakfast.php | clicked on it, how do I order it? | went to regular menu first | ||||
| 17:46:47 | order_take_out.php | ah I have to login | Not necessary, so unnecessary step | ||||
| 17:47:10 | order_take_out.php | ||||||
| 17:47:14 | order_take_out.php | ||||||
| 17:47:18 | order_take_out.php | ||||||
| 17:47:22 | order_take_out.php | ||||||
| 17:47:33 | breakfast.php | I've been there | Unclear, that he is in the main menu and not the take away ordering menu | ||||
| 17:47:36 | order_take_out.php | I have to login | Still not necessary, so unnecessary step | ||||
| 17:47:43 | branch.php | ||||||
| 17:47:50 | breakfast_take_out.php | ||||||
| 17:47:55 | branch.php | ||||||
| 17:48:00 | breakfast_take_out.php | ||||||
| 17:48:22 | drinks.php | ||||||
| 17:48:30 | order_take_out.php | ||||||
| 17:48:32 | order_take_out.php | ||||||
| 17:48:35 | branch.php | ||||||
| 17:48:40 | breakfast_take_out.php | ||||||
| 17:49:04 | basket_page.php | huffs and puffs | participant frustrated with the long process | ||||
| 17:49:16 | login_register.php | ||||||
| 17:49:19 | payment.php | ||||||
| 17:49:43 | review.php | ||||||
| 17:50:57 | review.php |
