Frequently Asked Questions
- What do you do?
We remove junk fast and efficiently from residential and commercial properties. Our service includes a team of two, loading the materials from anywhere on your property, cleaning up at the end of the job and all disposal fees.
back to top
- What type of things do you remove?
We will remove pretty much anything provided it can be lifted by two people.
Examples include:
Furniture - sofa, sofa-bed, mattress, armchair, cupboard, filing cabinets
Appliances - fridge, freezer, washer dryer, computer, stereo, printer, TV, fax machine
Cellar, loft & garage - boxes, books, kitchenware, tools, clothes, fireplace, lawn mower
Garden refuse - branches, grass, leaves, soil, dirt, sod, compost, turf
Wood - fencing, firewood, lumber, plywood, shed, gate
Construction/ demolition - plaster, drywall, broken patio, pallet, crate, glass, concrete
Roofing / Flooring - tiles, asphalt, carpet, wood, flooring
We can not remove certain Hazardous Materials, including paint or paint cans full of paint, noxious chemicals, solvents, motor oils, petrol cans, asbestos, vehicle batteries, raw meat and fish, medical or biological waste (including faeces), or any toxic substances.
On the other hand, there are certain items that are technically classified as hazardous (on the basis of how they need to be disposed of) which we can collect. For example, computer monitors and fridges or freezers. However, because these items have to be disposed of separately and the disposal costs are higher, we add a supplemental charge to your bill. If you are unsure about whether your junk is or is not hazardous and whether we can collect it, please call us for clarification.
back to top
- Why can't you take hazardous materials?
We are not licensed or insured to carry certain hazardous materials. You should contact your local council for information on hazardous waste carriers in your area.
back to top
- Are you insured to do this work?
Yes. Our trucks and drivers are fully insured to do this work, including cover against any damage caused to a client's property when removing junk from the premises.
back to top
- Are you licensed to do this work?
Yes, we are fully licenced by the Environment Agency to carry out this work.
back to top
- Can you move my things from one location to another for me?
No. We can only take away items you no longer need. We are not licensed or insured to provide a traditional removal service and equally our trucks are not designed to do so. We can however move items from one room to another on the same site for a small additional charge.
back to top
- Can you take my things to a charity of my choice?
Yes, provided you have agreed this with the charity in advance. Unfortunately, due to insurance considerations, we are unable to guarantee the condition of items upon arrival.
back to top
- Why do you charge?
Our team loads your junk into the truck, clears up and takes it for sorting. We sort items for recycling, reuse or tipping. For recycling and tips we are charged according to the weight of material disposed of. Our charges reflect the costs of doing all this and also the expense of employing staff and running our trucks.
back to top
- How do you charge?
In general we charge by volume (ie. how much of our truck is taken up with your junk). However if your material is particularly heavy (eg. rubble or concrete) we charge based on weight.
back to top
- Why can't you give me an exact price over the phone?
Our rates are based on the amount and type of junk being removed. Until we see what is to be removed, we can't give you an exact price. Once at the premises but before starting a job, our team will review the materials to be removed and provide you with an obligation free quote of how much the job will cost.
back to top
- How much notice do you require?
Try to give us as much notice as possible to ensure your junk collection can be scheduled for a time most convenient to you. Nevertheless, if you need a job doing urgently, we can normally arrange a pick-up within 2 working days of your call.
back to top
- Why are appointments booked in two-hour windows?
To allow for unforeseen circumstances, such as traffic or jobs that end up being larger than expected, appointments are booked in two-hour slots. The truck team will call you 15 to 30 minutes before arrival and give an exact arrival time.
back to top
- Do I have to be at the property to have the job done?
Not always. Provided we can access the junk from the road and we have your card details beforehand, we will call you once on site with an exact quote and then process your card payment remotely on completion. Equally, account customers often arrange for collections to occur without someone on site, and we simply invoice you following completion of the job.
back to top
- Can you do the job outside ordinary business hours?
If you require a pick-up outside ordinary business hours, let us know and we will try our best to accommodate your requirements. Please be aware, however, that for safety reasons our teams cannot collect after dark.
back to top
- How big is your truck?
Our Nissan Cabstars will carry up to 6 cubic yards/1.5 tons in weight.
We are able to go anywhere that a normal car can go, for example narrow driveways between houses and places where there only access is down a narrow lane, because our Nissan Cabstars are only fifteen foot in length and 5 feet wide
We feel we have a huge advantage over larger skip lorries that will not be able to get to where we can go.
back to top
- What is a cubic yard?
A cubic yard is three feet high by three feet wide by three feet deep, or 27 cubic feet.
back to top
- What equipment does your truck come with?
A shovel, broom, gorilla tubs, dust sheets, rubble bags, a vacuum cleaner, shoe covers, tools, and a sack trolley.
back to top
- Will you make a mess of our paintwork and leave muddy footprints on our carpets?
We try our utmost not to! To minimise the chance of dirtying the inside of your property, we use dust sheets and, for rrainy days, use plastic shoe covers to avoid traipsing mud around the house. Our trucks come fitted with onboard hand washing facilities so our drivers can wash their hands between jobs and we always sweep up thoroughly at the end of the job. In the unlikely event that we do damage your property when removing junk, rest assured we are fully insured and we will arrange for any repairs immediately.
back to top
- What do you do with the junk?
The majority is recycled or reused, over 80% and hand sorted by us at our specialist recycling facilities. Where those options are not possible we take waste to licensed Waste Transfer Stations where it is sorted and disposed of in the least environmentally damaging manner possible.
back to top
- Where are you based?
Our head office is at
44, Willsbridge Hill,
Bristol
BS30 6EY.
back to top
- Why use your service instead of a skip?
We do all the loading and clean up for you and our charges reflect only the volume of junk we remove. With skip hire you have to pay for the entire volume of the skip, regardless of how much you fill. There is also the added hassle and expense of having to apply for a skip hire permit in advance and the fact that you have to do all the loading and clearing up yourself. On top of all that, you usually have to put up with neighbours using your skip to dump their own junk as well!
back to top
